PATIENT PROGRESS — PRIVACY POLICY
Effective Date: [Insert Effective Date] | Last Updated: June 29, 2026
1. Introduction
Patient Progress (“Patient Progress,” “we,” “us,” or “our”) is a healthcare digital marketing agency committed to protecting the privacy of our clients, prospective clients, and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, contact us, or engage our services.
2. Information We Collect
Information You Provide
Contact Information: Name, email address, phone number, business name, and mailing address when you submit a form, request a consultation, or
contact us.
Business Information: Details about your practice or organization, marketing goals, brand materials, and account or platform access you provide so we can deliver our services.
Billing Information: Billing contact details and payment information necessary to invoice and process payment for our services.
Information Collected Automatically
Device & Browser Data: IP address, browser type, operating system, and device identifiers.
Usage Data: Pages visited, time spent on pages, referring URLs, and click behavior.
Cookies & Tracking Technologies: We use cookies, pixels, and similar technologies (including Google Tag Manager and Google Analytics) to understand how visitors use our website and to improve our services.
3. How We Use Your Information
We use the information we collect to:
Respond to your inquiries and consultation requests
Provide, manage, and improve our marketing services
Communicate with you about projects, accounts, and engagements
Process billing and payments
Send service updates, account notifications, and relevant marketing content
Improve our website, services, and client experience
Analyze website traffic and marketing effectiveness
Comply with legal and regulatory obligations
4. Third-Party Services
We may share your information with trusted third parties who help us operate our website and deliver our services, including:
Google Tag Manager & Google Analytics: For website analytics and advertising measurement.
Advertising & Marketing Platforms: Such as ad networks, email/SMS platforms, and CRM tools used to provide our services.
Payment Processors: To securely process payments.
Service Providers & Subcontractors: Who perform support functions on our behalf.
These third parties are obligated to protect your information and use it only for the purposes we specify.
5. Client Data & HIPAA
In the course of providing marketing services to healthcare clients, Patient Progress may create, receive, maintain, or transmit protected health information (PHI) on behalf of a client. Where this occurs, we act as a business associate under the Health Insurance Portability and Accountability Act (HIPAA), and we handle PHI in accordance with the applicable Business Associate Agreement (BAA) and the instructions of the client.
This Privacy Policy governs information we collect through our own website and business operations. It supplements—but does not replace—any Business Associate Agreement, or a client’s own privacy notices and Notice of Privacy Practices.
6. Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. These include:
Essential Cookies: Required for basic site functionality.
Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
Marketing Cookies: Used to deliver relevant advertisements and measure campaign performance.
You can manage cookie preferences through your browser settings. Disabling cookies may affect your experience on our website.
7. SMS/Text Messaging Opt-In
By providing your mobile phone number and opting in to receive text messages from Patient Progress, you consent to receive SMS/text messages, including but not limited to:
Consultation reminders and confirmations
Project, campaign, and account updates
Billing and invoicing communications
Message Frequency: You may receive approximately 5 text messages per month. Message and data rates may apply.
You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us directly.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors providing support services, such as customer service, is permitted. All other use of your mobile information is governed by this Privacy Policy.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal exceptions)
Opt out of marketing communications at any time
To exercise any of these rights, please contact us using the information below. Requests relating to protected health information (PHI) we process on behalf of a client should be directed to that client (the covered entity), and we will assist as required under the applicable Business Associate Agreement.
10. Children’s Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent.
If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
11. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
We encourage you to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Patient Progress
13841 Southwest Highway
Orland Park, IL. 60462
Phone: 312-684-0164
Email: [email protected]