PATIENT PROGRESS — TERMS & CONDITIONS
Effective Date: [Insert Effective Date] | Last Updated: June 29, 2026
1. Acceptance of Terms
By accessing or using the website of Patient Progress (“Patient Progress,” “we,” “us,” or “our”), you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must not use our website or services.
2. Description of Services
Patient Progress is a healthcare digital marketing agency. We provide marketing and advertising services to healthcare providers, practices, and organizations. Our services may include, but are not limited to:
Website design and development
Search engine optimization (SEO) and local search
Paid advertising and lead generation
Social media management and content creation
Branding, reputation management, and review generation
Patient communication, email, and SMS campaign setup on behalf of clients
Our website also allows visitors to request a consultation, contact our team, and access marketing and educational content. The specific scope, deliverables, fees, and timelines for any engagement are governed by a separate written services agreement, proposal, or statement of work.
3. No Medical Advice; Not a Healthcare Provider
Patient Progress is a marketing agency and is not a healthcare provider. We do not provide medical, clinical, or professional healthcare advice, diagnosis, or treatment.
Any health-related content on this website is provided for general informational and marketing purposes only and should not be relied upon as medical advice. Always seek the advice of a qualified healthcare provider with any questions regarding a medical condition.
No doctor-patient relationship is created through your use of this website or by submitting a contact or consultation request form. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately.
4. Consultation & Service Requests
Submitting a consultation or contact request through our website does not guarantee an engagement or create a binding agreement. Our team will follow up to discuss your needs.
No services are commissioned, and no contractual relationship is formed, until a separate written services agreement or proposal is executed by both parties.
5. SMS/Text Messaging Program
By providing your mobile phone number and opting in to receive text messages, you consent to receive SMS/text messages from Patient Progress. These messages may include, but are not limited to:
Consultation reminders, confirmations, and scheduling alerts
Project, campaign, and account updates
Billing and invoicing notifications
Service announcements and operational alerts
Marketing tips, educational content, and industry updates
Message Frequency
You may receive approximately 5 text messages per month. Message frequency may vary based on your account activity and ongoing engagements.
Message & Data Rates
Message and data rates may apply. Check with your carrier for details. Your mobile carrier’s standard messaging and data rates apply to all SMS/text messages sent and received.
We are not responsible for any charges incurred by your carrier.
Opting Out
To stop receiving messages, reply STOP to any text message. After opting out, you will receive a one-time confirmation message.
You will no longer receive text messages from us unless you re-subscribe.
Support
For help with our text messaging program, reply HELP for assistance, or contact us directly at [Insert Phone Number] or [Insert Email Address].
Mobile Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors providing support services, such as customer service, is permitted.
All other use of your mobile information is governed by our Privacy Policy.
Carrier Liability Disclaimer
Carriers are not liable for delayed or undelivered messages.
We are not responsible for messages that are not received due to carrier network issues, device incompatibility, changes to your phone number, or other factors outside our control.
Delivery of text messages is subject to effective transmission by your mobile carrier.
Age Requirement
You must be 18 years of age or older to use this SMS service. By opting in, you confirm that you meet this age requirement.
6. Age Restriction
You must be at least 18 years of age to use our website, submit forms, or opt in to our SMS/text messaging program.
By using our services, you represent and warrant that you are at least 18 years old. If you are under 18, a parent or legal guardian must act on your behalf.
7. Client Responsibilities
Clients are responsible for providing accurate and complete information, including business details, brand materials, content, and any approvals required for us to perform our services.
Clients are responsible for ensuring they hold all necessary rights to materials they provide to us and that their marketing and communications comply with all applicable laws and regulations, including healthcare advertising rules, patient privacy requirements, and platform policies.
Failure to provide accurate or timely information may affect deliverables, timelines, and results.
8. Fees & Payment
Fees, payment schedules, and the scope of services are set out in each client’s individual services agreement, proposal, or statement of work.
Unless otherwise stated in writing, invoices are due upon receipt or according to the terms specified in the applicable agreement. Late or unpaid balances may result in suspension or termination of services.
We do not guarantee any specific marketing outcome, ranking, lead volume, or return on investment. Fees are for services rendered and are not contingent on results unless expressly agreed in writing.
9. Intellectual Property
All content on this website—including text, graphics, logos, images, and software—is the property of Patient Progress and is protected by applicable copyright and trademark laws.
You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.
Ownership of deliverables and work product created for clients is governed by the applicable services agreement. Materials provided by a client to Patient Progress remain the property of that client.
10. Third-Party Links
Our website may contain links to third-party websites for your convenience.
We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party sites.
Accessing third-party websites is at your own risk.
11. Limitation of Liability
To the fullest extent permitted by law, Patient Progress and affiliated parties shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of your access to or use of this website or our services.
This includes, but is not limited to, damages for errors, omissions, interruptions, defects, delays, loss of data, or any failure to achieve a particular marketing result.
12. Indemnification
You agree to indemnify and hold harmless Patient Progress and its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney’s fees) arising from your use of the website, the materials you provide to us, or your violation of these Terms & Conditions.
13. Privacy, HIPAA & Data Protection
We are committed to protecting personal information in accordance with applicable privacy laws.
Where Patient Progress creates, receives, maintains, or transmits protected health information (PHI) on behalf of a client in the course of providing services, we act as a business associate under the Health Insurance Portability and Accountability Act (HIPAA). Such arrangements are governed by a separate Business Associate Agreement (BAA) between Patient Progress and the client.
For full details on how we collect, use, and protect information through this website, please review our Privacy Policy.
14. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the State of [Insert State], without regard to conflict of law principles.
Any disputes arising from these terms shall be resolved in the courts of [Insert County/City, State].
15. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time.
Changes will be posted on this page with an updated effective date. Your continued use of the website after any changes constitutes acceptance of the revised terms.
16. Contact Us
If you have questions about these Terms & Conditions, please contact us:
Patient Progress
[Insert Street Address]
[Insert City, State ZIP]
Phone: [Insert Phone Number]
Email: [Insert Email Address]