33% Reduction in Patient Wait Times with AI Genetic Counselling Triage

We will bring you to the next level of bussiness.

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Know Our Client 

A healthcare organization offering specialized services in oncology and genetic counseling. The organization serves a diverse patient base and is committed to providing personalized care, including genetic testing and cancer risk assessment.

A Need for Change

The client was struggling to manage the growing demand for genetic counseling, leading to long wait times, up to 6 weeks, for initial consultations. Many patients did not need immediate genetic testing but were seeking guidance on cancer risk. This caused inefficiencies in the genetic counseling process, with counselors spending time on low-risk cases while high-risk patients faced delays. 

Patient Progress Role

We developed an AI-powered web solution that automates the initial consultation process by engaging patients in personalized, conversational risk assessments. The platform analyzes family history, lifestyle, and symptoms to assess cancer risk and recommended next steps, whether genetic testing, counseling, or educational resources. This solution significantly reduced the strain on genetic counselors and improved patient access to timely care.

33%

Reduction in Patient Wait Time

40%

Reduction in Routine Consultations

85%

Increase in Patient Satisfaction

Benefits in a Nutshell

#1

Prioritized High-Risk Cases

The system identified and prioritized high-risk cases, allowing genetic counselors to focus on those needing more attention.

#2

Reduced Wait Times

Average wait times for genetic counseling appointments decreased from 6 weeks to just 2 weeks, enabling faster patient access.

#3

Quick Guidance

Provided fast, preliminary guidance to worried patients, helping them understand their cancer risks and next steps.

#4

Reduced Unnecessary Referrals

The solution minimized unnecessary genetic testing referrals, saving time and resources.

"Patient Progress expertise in AI technology and healthcare solutions has enabled us to transform our genetic counseling services, improving both operational efficiency and patient satisfaction. We’ve seen tangible results in reduced costs and faster patient access."

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